Overview
We take great pride in delivering high-quality jewelry to our customers. Our return and refund policy reflects this commitment, ensuring that items are only eligible for return or refund if they are defective or broken upon receipt. Defective or broken jewelry is defined as items with loose or missing stones, broken components, or any manufacturing or shipping issue that renders the jewelry unfit for use through no fault of the customer. We are dedicated to making sure our products meet your expectations, and any issues will be addressed promptly.
Our return and refund policy does not extend to cases where a customer simply changes their mind after purchase or accidentally orders the wrong item once it has been shipped. We do allow cancellations if the order has not yet been processed, giving customers flexibility during the early stages of their purchase. While we strive to ensure our customers are happy with their orders, we cannot accept returns in these instances as it would result in financial loss.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us using the contact form.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We allow exchanges under the following circumstances:
- Item was already damaged upon receipt. If the item was already damaged as soon as you opened the package, we will stand accountable. You are required to inform us within 3 days from the timestamp of you receiving the package (tracking records will notify us when someone has signed for the package).
- We accidentally sent you the wrong size. We do our best to ensure that we get your order right. However, if we made a mistake and accidentally sent you the wrong size, please let us know as soon as possible so that we can resolve this issue. You are required to inform us within 3 days from the timestamp of you receiving the package (tracking records will notify us when someone has signed for the package).
- We accidentally sent you the wrong item. We do our best to ensure that we get your order right. However, if we made a mistake and accidentally sent you the wrong item, please let us know as soon as possible so that we can resolve this issue. You are required to inform us within 3 days from the timestamp of you receiving the package (tracking records will notify us when someone has signed for the package).
We do not allow exchanges under the following circumstances:
- You simply changed your mind.
- The order was intended as a gift / proposal that was not well received.
- You accidentally ordered the wrong size.
- You accidentally ordered the wrong item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Please contact us using the contact form for questions related to refunds and returns.